Gift cards<\/li><\/ul>\n\n\n\nTo complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n
Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n
Refunds<\/h2><\/p>\n\n\n\n
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe.<\/p>\n\n\n\n
Late or missing refunds<\/b><\/p>\n\n\n\n
If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n
Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n
Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n
If you\u2019ve done all of this and you still have not received your refund yet, please contact us at admin@epets.online<\/p>\n\n\n\n
Sale items<\/b><\/p>\n\n\n\n
Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n
Exchanges<\/h2><\/p>\n\n\n\n
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@epets.online<\/p>\n\n\n\n
Shipping returns<\/h2><\/p>\n\n\n\n
To return your product, you should email admin@epets.online and we will provide details on where to ship your product, etc.<\/p>\n\n\n\n
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n
If you are within our own delivery service area then we will bring a new product to you and pick up the defective\/damaged item while we’re there.<\/p>\n\n\n\n
Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n
Need help?<\/h2><\/p>\n\n\n\n
Contact us at admin@epets.online for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"
Overview Our refund and returns policy is 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it without damage. It must also be in the originalRead More<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17492","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/P9FEpi-4y8","jetpack-related-posts":[{"id":17507,"url":"https:\/\/epets.online\/shop\/terms-and-conditions\/","url_meta":{"origin":17492,"position":0},"title":"Terms and Conditions","author":"adminwoo","date":"20\/08\/2021","format":false,"excerpt":"WEBSITE TERMS AND CONDITIONS Please take the time to read these terms and conditions.\u00a0 By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions. If you purchase products through our Website, there will be additional terms and conditions relating\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17478,"url":"https:\/\/epets.online\/shop\/privacy-policy\/","url_meta":{"origin":17492,"position":1},"title":"Privacy Policy","author":"adminwoo","date":"17\/08\/2021","format":false,"excerpt":"EPETS PTY LTD is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22636,"url":"https:\/\/epets.online\/shop\/","url_meta":{"origin":17492,"position":2},"title":"Welcome to EPETS Online Stockfeed","author":"adminwoo","date":"25\/11\/2025","format":false,"excerpt":"Our store is currently closed as Erin has undergone surgery and will require some time to recover. Thank you for your patience as I update you on Erin's situation and our operations. I am happy to report that Erin's surgery went very well. She will begin a series of chemotherapy\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/epets.online\/shop\/wp-content\/uploads\/2024\/02\/cropped-EPETS-2-1-e1707106266521.png?fit=512%2C512&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/epets.online\/shop\/wp-json\/wp\/v2\/pages\/17492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epets.online\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epets.online\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epets.online\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epets.online\/shop\/wp-json\/wp\/v2\/comments?post=17492"}],"version-history":[{"count":1,"href":"https:\/\/epets.online\/shop\/wp-json\/wp\/v2\/pages\/17492\/revisions"}],"predecessor-version":[{"id":17499,"href":"https:\/\/epets.online\/shop\/wp-json\/wp\/v2\/pages\/17492\/revisions\/17499"}],"wp:attachment":[{"href":"https:\/\/epets.online\/shop\/wp-json\/wp\/v2\/media?parent=17492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}